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Privacy Policy

This privacy policy sets out how Love Radiators uses and protects your personal data when you use our website www.loveradiators.com or purchase our products. This policy explains which information we may collect and hold, what we may use it for and how we keep it safe.

Love Radiators is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, you can be assured that it will only be used in accordance with this privacy policy.

We will review and update this policy from time to time to reflect changes to our internal procedures or changes in the law. The easiest way to check for updates is by looking for the latest version of this policy on our site. This policy is effective from 25.5.18

What we collect

We may collect the following information via forms on our site, telephone or email correspondence:

  •          names
  •          contact information including postal addresses, telephone numbers and email addresses
  •          financial and credit card information
  •          information relevant to customer surveys

This is referred to as Personally Identifiable Information (PII) which is information that can be used to identify you as an individual. We require this PII information to provide you with a quality service and in particular for the following reasons:

  •         To provide you with information you have requested.
  •          To process your order.
  •         We may share your contact details with manufacturers or courier services in order to arrange delivery times and dates.
  •         To provide proof of purchase for guarantee purposes.
  •         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

We may also collect Non-Personally Identifiable Information (NPII) which is information that cannot be used to identify you as an individual. This includes:

  • ·         Technical information, including the Internet protocol (IP) address used to connect your computer or mobile device to the Internet, browser type and version.
  • ·         Information about your visit, including products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information and methods used to browse away from the page.

We will use this NPII information:

  • To produce analytical, statistical and tracking data.
  • To understand how the site is accessed and used.
  • To improve the site to ensure that content is presented in the most effective manner for users.
  • As part of our efforts to keep the site safe and secure.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. These include:

  • Only storing your personal data on our secure servers.
  • Using a secure connection to process payments.
  • Ensuring that staff are aware of our data security procedures.
  • Keeping paper records to a minimum and ensuring that those we do have are stored securely.
  • Maintaining up to date firewalls and anti-virus software to minimise the risk of any unauthorised access.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over such websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to any such website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  •           If you have previously given us your personal information and no longer wish for us to contact you for direct marketing purposes, you may request for this to cease at any time by writing to us at 7 Kenyon Road, Nelson, Lancashire, BB9 5SP or emailing us at enquiries@loveradiators.com.
  •          You have a legal right to know what personal data we hold about you - this is called ‘The right of subject access’. You can exercise this right by sending us a written request at any time. Please mark your correspondence “Subject Access Request” and send it by post or email to the above addresses.
  •         If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.